Refund policy

1. Overview

At Romari, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help. You have 30 days from the date of delivery to request a return.

2. Eligible for Returns

To be eligible for a teurn, please ensure that:

  • The item is in its original packaging.
  • The item is unused, unworn, and in the same condition you received it.
  • All tags, manuals, and accessories are included.
  • You have the receipt or proof of purchase.

Non-returnable items include:

  • Gift cards.
  • Downloadable software or digital products.
  • Personalized or custom-made items.
  • Health and personal care items (for hygiense reasons)

3. Damaging and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item. In these cases, we will cover the return shipping costs and provide a replacement or full refund.

4. Return Shipping 

  • Customer Change of Mind: For standard returns (e.g., "no longer wanted"), the customer is responsible paying the return shipping costs.
  • Faulty/Incorrect Items: We will provide a prepaid shipping label or reimburse the shipping costs.

5. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

  • Late or missing refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company; it may take some time before your refund is officially posted.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.